EYE CARE INSTITUTE – CONSOLIDATED JOB DESCRIPTIONS
Responsible for providing accurate Electronic Health Record documentation of the ocular examination, as well as documenting and conveying physician recommendations to help maintain clinic flow.
Responsible for the efficient, friendly process of patients through the course of eye examination and treatment. Performs all areas of history taking, patient “work up”, and diagnostic testing as competency level allows; assist in laser and minor surgical procedures; provides patient education per doctors’ instructions; monitor/maintain exam room, surgery room, and diagnostic instrument supplies; handles pharmacy calls; return patient calls and reschedule exams per protocols. Overall support of patient safety, clinic efficiency, and a positive patient experience through various assignment including maintenance and upkeep of equipment, sterilization of instruments, stocking exam lanes, and support of clinical staff.
Responsible for the efficient, friendly, professional treatment of patients through the examination process; performs diagnostic testing as well as all areas of history taking and patient intake, as competency level allows; assists in set up of laser and minor surgical procedures; provides patient education per doctors’ instructions; monitor/maintains exam room, surgery room, and diagnostic instrument supplies; handles pharmacy calls; returns patient calls and reschedules exams per protocols. Overall support of patient safety, clinic efficiency, and a positive patient experience through various assignments including maintenance and upkeep of equipment, sterilization of instruments, stocking exam lanes, and support of clinical staff.
CALL CENTER OPERATOR
Responsible for providing a friendly and efficient patient experience, answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, distributing daily correspondence.
FILE / MEDICAL RECORDS CLERK
Responsible for performing routine clerical tasks to support the healthcare staff and overall function of the practice. Responsible for maintaining patient charts, including scanning, faxes, distributing daily correspondence and copying of medical records following HIPAA guidelines.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of, and ability to abide by, regulatory and insurance requirements of medical practices including HIPAA, OSHA, and general medical record documentation
- Knowledge of ocular anatomy and common eye diseases for which diagnostic testing is performed
- Ability to treat patients with utmost respect; maintain patient’s dignity and confidentiality
- Strong verbal and written communication skills for communication with staff, patients, family members, referring offices, and surgery facilities
- Bilingual in Spanish/English preferred but not required
- Legible handwriting
- Mastery of basic math skills
- Ability to work independently and yet cooperatively with entire team
- Ability to keep notes and records updated and follow ordering doctor’s instructions
- Advanced typing and computer skills (use of database system and electronic schedules)
- Ability to complete on-line and other training in order to stay up-to-date on newest technologies and diagnostic improvements for ophthalmology practice
- Compliance with privacy practices and confidentiality
EDUCATION AND EXPERIENCE
- High school graduate or equivalent required
- Medical assisting certification or equivalent work experience preferred
- Experience using electronic practice management system and electronic medical records a plus
- Previous experience in ophthalmic or optometric practice clinic setting preferred.
- CPR certification preferred
Motor, Sensory, and physicial requirements
- Requires full range of body motion and frequent motion from standing to sitting.
- Must be able to circulate throughout office(s) to direct patients, call family members, gather information from technicians & doctors
- Minimal lifting requirements of office equipment and supplies (less than 30 pounds) and helping patients into / out of diagnostic chairs, stabilizing patients at testing equipment.
- Must be able to maneuver various equipment required for patient exam including slit lamp, phoropter, autorefractor, microscope
- Must be able to operate modern office equipment (computer, phone, EPM/EHR software systems, fax, scanner and copier)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.