WHAT WE’RE ALL ABOUT
Our Mission At ECI
We are here to help you see the very best that you can. ECI doctors share your goal. Every single day, they bring compassion, focus, expertise, and professionalism to each patient’s visit and each procedure they perform. They apply their training, experience, and gifts so that every single patient can enjoy the very best vision possible. It is why they became a doctor, and it is their professional mission.
See the best in Sonoma
We’ve run uninterrupted since 1952, providing our patients with the highest quality service.
Find a Location Near You
Three Convenient Locations
EXCLUSIVE SERVICES
Offered By Our Practice
The surgeons at ECI are thrilled to be able to offer femtosecond laser guided cataract surgery. The laser allows for a very precise surgery that results in superior outcomes. We believe in providing the most advanced technology to give our patients the absolute best care.
WHAT OUR PATIENTS ARE SAYING
My 2 year old son has a physical disability affecting muscle function and was referred here for a wandering eye. My husband was the one who brought him in. The entire experience was really disappointing and unprofessional, not to mention a complete waste of money. After waiting for 30 minutes in the room (not an easy task with a fussy 2 yr old) the doctor walked passed the door in civilian clothes with a gigantic STARBUCKS in her hand and said sorry she was late. Apparently she had time to run to starbucks, despite being 30 minutes late to work. If the story stopped here then it might have been excusable. Unprofessional, but exusable, as stuff happens. But after she changed into her work clothes, they didn't even get a thorough visit. The entire thing took 10 minutes. Her solution was to pull up an app on her phone, say "Oops I deleted it, hang on let me go to the app store and redownload it." She then had my son look at it for a minute before telling us it's probably nothing to worry about. My husband had to wait for another 10-15 minutes in the reception area while they checked a biling code, then footed us with a $117 bill. That's after insurance. I don't mind paying professionals for an expert opinion. But this was inexusable on every level. Especially during the pandemic when funds are tight.
Rachel S
18:01 19 Nov 20
I started with IOL cataract surgery with Dr. Lillian Yang of ECI, perfect job, wonderful job. Then I wanted to change the distance in one eye and did LASIK surgery with Dr. Daniel Rich also of ECI, and also a perfect, wonderful job. These are BOARD CERTIFIED experts in their field and they know their stuff, big time! And they are nice and you can pay more elsewhere, believe it or not! This is the place!
RaNdY S
19:51 18 Sep 20
carmen Bryant
10:14 14 Jul 20
Mohammed Alkrnaf
22:27 11 Jun 20
Best eye care ever! The Dr. Abramson and Dr Rich are friendly and fun. Their support staff are great too. Everyone is knowledgeable, caring and helpful. I am trying out using contacts and everyone has been so patient and kind with me and all of my questions and concerns. I always look forward to my eye care appointments.
Anita L. Hansen
20:25 11 Jun 20
Good experience of laser eye surgery for narrow angles in my eyes from Dr. Alsamarae .Thank you all at eye care Institute !Hannah Caratti, LMFT
Hannah Caratti
18:41 11 Jun 20
James Lu
02:07 10 Jun 20
I'm too old to have cataracts, but glad I had the surgery at the Eye Car Institute - very efficient, professional staff and doctors.
Bill Vanderwall
21:40 09 Jun 20
On May 26, 2020, I called this firm to schedule an appt for my wife who was having a left eye problem where she could not see with clarity. I explained to the woman that my wife has Kaiser, and has already had her maximum one eye exam, and we are now a cash purchaser. The woman stated the cost would be $150 to $200.00. With that info, I brought my wife onto the conference call and booked an appt for May 28, 2020. A doctor examined my wife's eyes, dilated her eyes, and did not use the Phoropter to measure her visual component (no prescription). This exam was worth $150.00. My wife arrived at the check out desk after the exam and was told $279.00. My wife was not thinking clearly, could not see well with her eyes fully dilated and was confused by this fee. She was handed a receipt, and she asked for an itemized bill, and the office refused to provide this to her. She arrived at our car in the parking lot, and I am immediately contested this this bill, explaining that I was told $150 to $200. They would not give me an itemized bill either after requesting it. I was told that a Manager would contact me that day and waited in the parking to with a hope of immediate resolution. Arianna explained that she would contact me the next day, May 29, 2020. At 4 pm, on May 29th, with no phone call, I called her. I was told that she went into a meeting (conveniently) and was unavailable. I called again on Monday, and she called me. She explained that her meeting went until 6 pm. I shared "Why didn't you call me before your meeting, as you had all day, or after your meeting at 6 pm. Why are you avoiding me." We went round and round and I explained to her that I was in a customer service field as a Firefighter/Engineer for the city of Santa Rosa (retired) and I am in another customer service field as a Mortgage Lender and this level of service is poor.I further explained that the bait and switch of charging $279 when I was told $150 to $200 was unacceptable. Further, I shared that the person who booked the appt was the one that told me the cost. She said she asked that person and she is denying that she told me this. I explained that your company now has bigger problems because this person is not truthful. I requested a conference call with Arianna (manger) and the woman who booked out appt so I could recount and recap what was said. Arianna refused. The eye exam was not complete, only main components of the exam were completed. I told Arianna this was worth $150. We settled at $200.00. I am disappointed of their level of customer service, the fact that a team member would fib and call a customer untruthful (presumably) and that this was mishandled. I requested a detailed (itemized) bill, and have yet to receive one. They sent another receipt. I did receive $79 check refund, so my bill is not $200.00. I will never return to this company based on the events that took place and the challenges I faced in their honesty, truthfulness and lacking of service to resolve.
Roger Farah
19:22 07 Jun 20
Bret G
01:20 07 Jun 20
Mark Del Bene
20:38 05 Jun 20
I have been a patient of Dr Daniel Rich for well over 20 years. He is a fabulous ophthalmologist. His doctor-patient interactions are comfortable. He is affable and friendly. He is also no-nonsense i.e. straight to the point. He has completely my bilateral cataract surgeries both of which went very smoothly. I strongly recommend Dr. Rich.
Kevin Tripp
01:45 05 Jun 20
Nadine Paulin
16:00 29 May 20
Nita Trent
07:04 24 May 20
It is a wonderful eye institute . Dr. shah is great!!!! Also her helper was great also.!!!!
Rosemarie Alden-Ridley
05:28 24 May 20
Shawn Clark
18:36 23 May 20
Was very impressed with service
Irene Horgan
00:12 23 May 20
The attention and interest in my son was excellent.Thank you for good work.
sikwata amos
23:39 22 May 20
Dr Rich is awesome. I was totally blind in one eye for almost 2 years. In 10 minutes time he gave me 20/20 vision again. Great Dr, very nice guy, and The Eye Institute is incredible.
jim roberts
21:40 22 May 20
Keelan Cole
18:44 22 May 20
ken Duport
23:48 19 May 20
boomer ricard
20:45 19 May 20
Johnson Gitu
00:27 19 Mar 20
Dr Abramson and his staff are dedicated professionals! Eye exams are always a pleasure! Highly recommend the Eye Care Institute!
David Leal
23:26 18 Mar 20
It was my first time at the Eye Care Institute and Dr Shah far exceeded my expectations. Her thorough examination by both Dr Shah and her assistant was exemplary. I highly recommend Dr Shah and the Eye Care Institute!
Brad Wilson
04:36 18 Mar 20
Very personable and efficient
C Warner
22:51 16 Mar 20
Wanda Elo
20:35 16 Mar 20
The staff and doctors here are very accommodating and made me feel comfortable. Everyone was professional and explained things in a way that was easy to understand. I would definitely recommend the Eye Care Institute to anyone in need of a great place to go for eye care!
Vesta Griffith
03:03 15 Mar 20
Dona Godwin
23:52 14 Mar 20
I found Eye Care Institute to have a careing staff. They made me feel comfortable and took really great care of me. They handle emergencies great and quickly 24/7. My surgeries went smoothly and my concerns were addressed quickly. I would recommend ECI to anyone having eye care surgery needs. I just wish I could get all my eye care there and not have to go back to my regular eye doctor for the new glasses. My surgeon was and if need be in the future Dr. Lillian Yang.
Catherine Kennedy
20:35 13 Mar 20
deb hughes
12:29 13 Mar 20
Staff and doctors at 2nd street are great . I would give a five but, but the appointments have a long wait time not sure way. I guess because they are so busy.
Diana Schultz
23:17 12 Mar 20
Dr. Alsamarae was well informed, compassionate and delightful. I was very impressed!
Patty Mede
22:32 11 Mar 20
Michael George
02:14 11 Mar 20
Everyone I saw in the office was very courteous, professional and detailed.
Laura Gardiner
00:05 11 Mar 20
Joyce Brandon
22:39 07 Mar 20
Alana Helems
20:02 06 Mar 20
Steve Waud
23:13 05 Mar 20
Pleasant atmosphere, very friendly and highly professional. Dr. Wong is the best.
Lewis Ward
00:04 05 Mar 20
May Salido
22:54 04 Mar 20
P King
22:26 04 Mar 20
Dr. Wong is sweet, personable and knowledgeable
Chelsea Ridgway
06:33 01 Mar 20
My eye dr passed away so I haven’t been to one since. I went to Dr Wong and have never been happier. Her and her office staff are wonderful. Very professional but made me feel very comfortable. I definitely recommend Dr Wong if anyone needs an eye dr.
Trena Casey
01:12 28 Feb 20
There company is very good for eye care highly recommend,
princess jazzyjaz
01:20 23 Feb 20
Eric Rolseth
00:21 22 Feb 20
I have been a patient of Dr. Rich for probably about 20 years. He has provided me with excellent vision care including cataract surgery. Besides his skills, I particularly appreciate the fact that he explains everything clearly in language that I can understand. He is always very pleasant while being highly efficient and I never feel rushed. My husband is his patient also and seconds my evaluation.
irma duchin
00:02 22 Feb 20
CodiAnn Kunis
23:48 21 Feb 20
Most professional and kind staff with . Dr. Shah extremely knowledgeableand Professional . Lucky to have her as myDoctor
Michael Speedling
01:51 21 Feb 20
Terry Brown
22:01 20 Feb 20
First rate care, pleasant staff. Dr. Yang took the time to answer all my questions and to patiently explain everything I was asking about. Very satisfied with my visit.
Chris Slocomb
14:53 20 Feb 20
rosie chavez
00:26 20 Feb 20
I feel will serve him well attended to. Dr. Yang is very diligent and responsive
rick concoff
23:02 19 Feb 20
Miguel Reyes
22:42 19 Feb 20
I received prompt and thorough care from Dr. Yang and support staff.
Maximillian Schmeder
17:29 17 Feb 20
Thank you for your continuing eye support.
Martha Carlson
10:33 17 Feb 20
I am a new patient but was very impressed with Dr. Ni. She listened carefully to my history and current situation, evaluated past medical reports that I brought in and took time to explain everything clearly and thoroughly and in a friendly and caring manner. It meant a lot to me because I went in very confused about another doctor’s diagnosis. I left relieved and at peace when I left. I highly recommend this doctor and this practice.
Hominidae
22:42 15 Feb 20
Everyone at Eye Care Institute are so professional and efficient.
Matrgaret Garcia
20:05 15 Feb 20
Mr Abramson and the young lady who started the exam were a good experience, both personable and knew the job well.Eyeware department was under staffed. I waited 15 minutes then left and went to Penny's where I got 2 pair of glasses for $120 with VPS insurance.
Kris McMillen
14:49 15 Feb 20
Deborah Storno
00:08 15 Feb 20
The technician was very thorough and efficient in checking my eyesight explaining to me at every step what she was doing and why. Dr Yang was also engaging and explaining what and why she was doing something. I was in and out of office in under an hour which included time for my eyes to dilate. All in all a good appointment
Lyle Merrell
02:06 13 Feb 20
Excellent staff. Very supportive and knowledgeable. Dr. Ni is wonderful. She provides a confidence in helping me with my eye issue. Follow-up has been great. No long waiting, the 2nd Street office runs like a well-oiled-machine. Waiting room is clean, comfortable, and has a lovely beverage kiosk.
Susie L.
02:05 13 Feb 20
Very efficient and professional.My appointment was on time.
Freeman Bradley
00:10 13 Feb 20
Eva Hube
19:43 12 Feb 20
I have been a patient for 12 years and have found all of the physicians very well trained and helpful with any procedures needed.
Georgia Ratcliffe
02:59 12 Feb 20
tsgheweini abed
00:18 12 Feb 20
maureen donaghue
00:16 12 Feb 20
Always on time. The Doctors are all very thorough.
Allie Bigone
20:19 09 Feb 20
I have had a cornia transplant by Dr Ni and am very happy with the results and thankful that Eue Care Institute is a very respected and professional institution in my area and thankful I didnt have to go somewhere else to have this done . I will recomend them to anyone who might be looking at an eye care issue .
Robert Jackson
20:25 08 Feb 20
Although I was disappointed that my eyes were really not suitable for LASIK, I was very pleased that Dr. Abramson informed me of this fact, explained why this was so and what the dangers would have been had I proceeded. I am sure that this level of professionalism would not have been exhibited at all other places where LASIK is available. I am very pleased, therefore, that I chose the Eye Care Institute.
David Turner
18:47 08 Feb 20
Dr Anderson explains calmly & clearly & I rarely have a question to be answered. He presents himself with a calmness not rushed, not condescending as many Dr's over my 30 years wearing glasses have been. I dont mind the 1 hour drive.
Juanita Lucero
16:41 08 Feb 20
I thought that I had a problem with an earlier cataract operation and called the office. They set up an appointment for me with Dr. Shah that started within an hour of my call. Great service. My wife and I both had cataract surgery done at the institute and can highly recommend it.
Philip Harriman
00:44 08 Feb 20
Doctor Shah has been very kind and easy to work with. She genuinely sympathized with us even though we were unexpectedly late to our appointment.
Son Huynh
20:12 05 Feb 20
Arwa was very thorough and answered any questions I had. She explained what I asked her to explain to me and made sure I understood what she told me.Arwa has a good team working with her, as well. Eye Care institute has been a great place to go for my eye care. I buy my glasses elsewhere.I would recommend Arwa and Eye Care Institue to my close friends and family.
cinamon colley
20:33 04 Feb 20
Katherine Anderson
20:21 04 Feb 20
Shawn Clark
14:09 02 Feb 20
Loraine Nichols
15:15 31 Jan 20
Anthony Croft
02:03 31 Jan 20
Yokiesha Morgan
01:30 31 Jan 20
Dr. Abramson always takes great care of me and my patients. I’m a local Pediatrician and he’s my first referral whenever I have any vision concerns about my patients.
Brian Prystowsky
03:18 30 Jan 20
The Eye Care Institute iin Santa Rosa, CA is a wonderful place to go for yearly eye exams and eye issues. The staff at the 2nd street office and the 4th street surgery center are wonderful. Dr. Lillian Yang was my physician who took care of my cataracts and fixed my distance vision issues. I chose to have laser surgery. My vision has so much improved, and I can finally drive at night time again. The lights no longer bother me. There are a lot of eye physician at this place. You won't be disappointed.
Cyndi Montesonti
22:46 29 Jan 20
The Eye Care Institute, Dr. Anderson AND various staff members, provides excellent, patient-oriented care. We are delighted to have this group taking care of our optical needs. We are a three-hour drive to get to the Eye Care Institute, but the trip is worth it.Suzanne and Stephen Whitaker
Stephen Whitaker
04:39 25 Jan 20
First appointment was a bit long on wait time. However, Dr. Alsamarae was worth the wait.
Mona Andrews
01:01 19 Jan 20
Sarah Hafner
02:31 16 Jan 20
She was very thorough and I feel confident with what she has planned for me.
Barbara Stone
23:18 14 Jan 20
Extensive delay in receiving services. 45 minutes late from scheduled time. Total time spent in routine eye exam was 2.5 hours. Felt Doctor was overloaded and hurried in exam. Otherwise good for a very busy facility.
Richard Coombs
19:53 14 Jan 20
Dale Andrew
18:03 13 Jan 20
Deborah Nord
04:05 12 Jan 20
Dr. Abramson is very helpful and willing to listen to any concerns you may have. He chooses the simplest and most economic solutions to eyecare (less is more). He certainly simplified things for me.
James Nakahama
16:42 08 Jan 20
I have always received excellent care and the staff are always very friendly and attentive. They all explain every thing very clearly, and I wish all of you the very best in the new year.
jane richardson
00:50 08 Jan 20
Donna Jefferson
02:25 23 Dec 19
carolyn oconnor
18:35 14 Dec 19
Mavis Jukes
23:34 13 Dec 19
I have been a patient with the Eye Care Institute for almost ten years and I have always received top of the line service. The staff is very friendly and knowledgeable and take the time to make you feel like you are more than just another seat in a chair. The doctors are very professional and take the time to discuss any concerns you may have.
Gerald Delgy
17:30 29 Nov 19
Excellent eye care. However long waits in reception area. Doctors are overbooked. Worth waiting for though.
AngiesQuilting
20:21 15 Nov 19
If you have cataracts with astigmatism, and you have surgery and you do it here your life will change and it will be amazing you will be able to see again, I can’t say enough about how fantastic the entire practice is!My doctor, Dr. Lillian Yang is awesome.
Randy
17:36 12 Nov 19
Dr Anderson has treated me for many years thru Glaucoma surgery, cataract surgeries. He explained and listens.
Nancy Pollard
16:02 03 Nov 19
MC 0
18:39 01 Nov 19
Colette B.
00:54 31 Oct 19
Lucienne Wilde
15:41 17 Oct 19
Willie Williams
21:30 16 Oct 19
This eye care office is the best I have experienced .The equipment is calibrated daily. Each technician was caring and thorough.The technician who gave the majority of the tests, Dan, was exceptional.Dr Robert Anderson was also the best eye doctor I have seen in years. He evaluated the results carefully and gave me his opinion regarding my vision needs. If you want honest, accurate information on the health of your eyes, this is the doctor to see. He was referred by Best Doctors as part of their consultation service.I had seem two specialists in San Francisco whose offices were packed with patients, unhappy staff, uncalibrated equipment, and misdiagnosed my vision which would have lead to unnecessary surgeries. Thank you Dr. Anderson and staff!You get.an A+ from this teacher.
Sandra Krey
23:23 15 Oct 19
If I was only rating my eye doctor, doc Lee it would be a 5 star. She is incredible. My opinion probably the best eye surgeon in this county. The office staff I would give a 3 star. The one who books appointments , I would give a 1 star. The wait time there I'd always bad.
mark battersby
21:05 13 Oct 19
Dr Wong is an excellent doctor-very professional-always has answers to my questions-feel that my eye care health are in very good hands
Jim Joyce
20:30 09 Oct 19
Dr. Yang is professional and answers all of your questions. She has a sweet personality and laughs easily with joy! My surgery was successful and I felt comfortable with her and confident in her. I can easily recommend Dr. Lillian Yang.
Alora rae Kumara
02:14 06 Oct 19
Everyone at the office very friendly and helpful.
MASwoodcreations
23:33 05 Oct 19
Dr. A is great at explaining things! The staff is too. They're wonderful, quick without being rushed, and very friendly. The whole office is on time and wait times before appointments are very short.
Teresa Mariani Hendrix
16:57 04 Oct 19
A good thorough exam, reasonable prices and very personable.
David Spencer
23:46 03 Oct 19
Eduardo Nunez
20:57 02 Oct 19
Warren Payne
20:14 27 Sep 19
Dr Barth is the most caring doctor I have ever gone to. He listens to what you have to say no matter how much longer it may take. He runs all kind of test to make sure your eyes are as health as they can be. I recommend him every chance I can.
Carolyn Thomas
16:43 27 Sep 19
Ralph Kolarik
05:16 27 Sep 19
Dr Barth, his staff and the Eye Care Institute facility are outstanding. I get excellent eye care as well professional attention through every phase of my eye evaluation and treatment.
Dale Carroll
23:37 25 Sep 19
Being diagnosed at age 59 with cataracts was quite a surprise! However Dr. Barth’s evaluation led me to receiving alternating or mono vision corrective surgery. I no longer need glasses as my right eye sees distance and my left eye sees near work! Cannot be more pleased! Thank you!
Cindy Wood
19:46 21 Sep 19
Dr Wang is the best!
Peggy D
16:47 21 Sep 19
Competent, caring, and compassionate
Jim Wolfe
23:55 20 Sep 19
Randolph Gallegos
22:05 19 Sep 19
Reception staff and doctors assistant was wonderful, gracious, very professional and personable. Aside for the 30 minute wait while my eyes were dilating the experience was good. The doctor was professional and gracious. She listened to my concerns and addressed my special requirements. Overall very happy with staff and services.
Roger Bolt
01:34 19 Sep 19
Gregory Scott
21:22 18 Sep 19
He was very personable and very thorough during my visit. Explain my problem very clearly in a friendly manner. You leave the visit uplifted!
Mike Sousa
04:08 18 Sep 19
I appreciated the care Dr. Rich and the professional staff provided before, during and after my bilateral cataract surgery. The wait time was unacceptable, however, on two of the three visits.
Margot Rawlins
00:19 18 Sep 19
Dr. Ni is an excellent doctor and surgeon and l couldn't be happier with the outcome.
Gary Foss
01:33 14 Sep 19
A very caring office and wonderful Doctor ... Dt. Wong
Patricia Arfsten
23:44 13 Sep 19
Bruce Holmes
16:41 13 Sep 19
Matt Warner
22:50 12 Sep 19
Elizabeth Hansen
17:25 12 Sep 19
Tiffany Stephens
01:18 12 Sep 19
Very friendly and efficient. I arrived early to fill out the paperwork right after I started filling in the paperwork, I was called in where my eye examination began. I felt the exam was very thorough and was happy that I went to the Eye Care Institute. I will go back. They were very respectful of your time. I was in and out in under and hour.
Anna Louviere
19:17 11 Sep 19
Dr. Rich is both professional and personable. He is an excellent teacher and takes time to answer questions. I would highly recommend this ophthalmologist!
Ginger Larson
03:01 08 Sep 19
Marla Peterson
00:07 08 Sep 19
KiAn AZARPAY
21:05 07 Sep 19
This is an extremely efficient and professional practice an I have had excellent care. Highly recommended.
Susan Little
05:32 07 Sep 19
Sally Soto
22:25 06 Sep 19
I met with Daniel yesterday and was very impressed with his organization. I am scheduling an appointment to have some eye surgery done.
George Carrasco
21:01 06 Sep 19
Costumer service was awesome. Everyone was kind, thoughtful and accommodating
T.Reese Clark
00:52 06 Sep 19
Dr.Abramson was great at my appointment this week. He listens, care and was open to my input. The entire experience was fantastic, I would highly recommend him to anyone looking for an eye dx.
Steffan O'Neill
23:55 04 Sep 19
Mili West
16:23 04 Sep 19
Dick Mead
00:26 01 Sep 19
Janet Smith
22:58 31 Aug 19
Ed Evans
20:21 31 Aug 19
David Maggetti
16:37 31 Aug 19
Ashley Chavez
23:47 29 Aug 19
Kim Klein
23:47 29 Aug 19
Carol Clark
23:21 29 Aug 19
Kelly Estrada
18:24 29 Aug 19
Dr Barth is outstanding!!!!! I had cataracts in both eyes. Dr Barth very clearly explained three types of surgery I could have. One was covered by Medicare and he said it would be perfectly adequate. A second was only partially covered by Medicare and would cost me $2,100 per eye but was much superior to what Medicare offered, and he recommended it IF I could afford it. The 3rd option was closer to $3,500 an eye and he said he did not think it was a good option for me even though I could easily afford it. So he saved me $2,800 total; an honest guy!!!!! And the surgery was a piece of cake in all regards, quick and painfree. I was totally satisfied with the pre-op and post-op appointments too. My vision is 20/20 now 🙂 I highly recommend Dr Barth!
bob sommer
17:26 31 May 19
Piper Emily
23:33 15 Feb 19
I would give Dr. Abramson no stars if possible! Bruce Abramson misdiagnosed me and as a result I had to undergo major eye surgery to prevent TOTAL Blindness!!! He RUSHED through the Exam and completely missed it even though it was obvious. My eye is permanently damaged as a result of his misdiagnosis and my eyesight will never be the same.He has NEVER apologized for what he did to me...what made this whole nightmare even worse was my husband was dying while I was recovering from this Major surgery and that made the little time I had left with him compromised.
Kim Gray
23:37 24 Jan 19
My wife had a very poor experience. She had a very bad eye infection, glued shut each morning, itchy and very red. Dr. Wong saw her for 5 minutes, scratched inside her eye with a metal instrument, told her she didn't have an infection, and that she could either wait and see if the stye went away or come back for surgery. My wife came home with her eye much worse after the scratching, with no solution to her problem. Would never go back or recommend this doctor to anyone.
Sam Malkemus
17:36 24 May 18
I was very pleased by the service I got here. The doctor was kind and considerate, and the staff was great. They were clearly very busy (and now I know why) but I didn't feel rushed. The only problem seemed to be that they were a little behind (20 minutes) because they were short staffed. (or so I was told)
Brandon Jefferson
16:02 27 Sep 17
Absolute nightmare and I will make it a priority to tell everyone I contact not to come here. I came in for a contact lens prescription renewal. I was told my insurance would cover it. The Dr spent about 10 mins with me and copied my old prescription but left out the brand name. So I go to Costco and waited 45 mins while Costco tried to get the Dr to update the prescription with the brand name. Surprise! I get a $35 bill in the mail. Tricare paid the Dr almost $200 and sent me a statement saying the amount the Dr can bill me is Zero. I called repeatedly trying to void this bill because of my disatisfaction and the fact nothing the Dr did deserves another $35 from me. The billing is outsourced to a collection firm in Illinois and when that became a hassle, I decided to just pay it vice go into collections and a credit battle. If the Dr reaches out to me to correct this, I will. Otherwise, if you read this you can assume I am still angry with this business and they have made no attempt to make this right.
John C
21:41 13 Sep 17
My recent cataract surgery at ECI was one of the best health care experiences I've had. My surgery was elective, since my cataracts were not very advanced, but I wanted to have lens replacement to reduce my reliance on glasses. The result of the surgery is that I'm now totally free of glasses, even for reading. Dr. Barth, my surgeon, is a kind, compassionate, and attentive doctor. He even called me in the evening after my surgery to see how I was doing. The staff that I interacted with at ECI, including office personnel, medical technicians, and nurses, were all competent, caring, and efficient professionals. Thanks, Dr. Barth and staff at ECI.
Jan&Don McCormick
19:39 25 May 17
They made wonderful glasses for me but when I called to ask to get a copy of my last order they said they only keep patient records for a short time. That is so strange!!!! Data these days costs almost nothing and they just toss customer records in the junk instead of keeping on file for the next purchase.
Billy Carmen
20:03 22 May 17
Great place with caring doctors.
Teri Tadder
20:27 24 Apr 17
I was recently sent to Memorial Emergency room by an urgent care facility for a completely dilated, non reactive pupil. Upon arrival I was immediately sent to the Dr. Rich at the Eye Care Institute. The front desk staff and assistant that did my initial exam were excellent. Dr. Rich spent a total of five minutes with me. He was dismissive, spoke over me, and continually interrupted me. He didn't answer a single question I had. When my primary doctor followed up with him regarding his diagnosis, he interrupted her, spoke over her and in her words "insulted my intelligence and abilities as a doctor". I canceled my follow up appointment with Dr. Rich and won't be returning.
April Durham
00:56 15 Nov 16
Susan and Levi Ennis
06:15 12 Jul 16
I have been to the eye care institute three times. The front desk staff are very friendly and helpful. Overtime I have scheduled it takes a couple of months to get an appointment and they do not have a waiting list. When I come in for appointments I have been waiting for the doctor for a minimum of 1/2 hour and sometimes longer. The staff that performs the tests have always been extremely helpful and kind. When I met with Dr. Wong she did not even look at me while speaking to me until she began to look at my eye. She gives me instructions without checking to see what my response is to her decision. I have decided to look for eye care from a practice who respects my time and treats me like a person rather than a specimen.Just for the record I have heard Dr. Barth is an amazing doctor, but that his practice is currently closed to new patients.
Becka Kelley
23:53 18 Sep 15
I rarely take the time to write reviews of businesses but I have had such poor service at this place I feel I have to. I bought an extremely expensive pair of Kawasaki glasses which have continued to have problems (i.e., fall apart at temples or nose; they don't have screws, but connectors are not secured well at ALL). I have to go back and have them readjusted all the time. Though staff always try to fix them (it doesn't last long before they are loose/crooked again), the fact that no one has ever offered to allow me to return this $500 pair of glasses or apologized that they are so poorly made really bothers me.Added to annoyance is the fact that parking is a major pain (they share a lot with Barnes and Noble/Starbucks). Though eye exam was very good, I won't be a returning customer because customer service is not up to par for the money.
Kacey C
18:24 22 Apr 13
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What are the benefits of contact lenses?
At the Eye Care Institute in Sonoma County, our eye doctors work routinely with patients looking to correct their vision. Whether you have nearsightedness, farsightedness, or even astigmatism, corrective lenses …
Eye Care Institute Celebrates Dr. Nina Ni Receiving the “Above & Beyond” Award from the Sonoma County Medical Association’s 36th Annual Physician Awards
Eye Care Institute Celebrates Dr. Nina Ni Receiving the “Above & Beyond” Award from the Sonoma County Medical Association’s 36th Annual Physician Awards
